Bailey Laine

Returns Policy

We believe you will love everything from Bailey Laine, however If you are not entirely satisfied with your order, we offer a No Quibble returns policy.

If you change your mind or the item is no longer wanted.
If you change your mind and no longer want the item you have ordered please notify our sales department by emailing
katie@baileylaine.com within 14 days of receipt of your delivery.
Goods must be returned with 28 days of your notification that you wish to cancel your order.

The goods must be returned to us in an unused condition and in their original packaging.
Please include a copy of your original delivery note and a completed Returns Form.

Once the goods are received by Bailey Laine, they will be inspected.
If the items are in a re-sellable condition, you will be refunded the original order value for the returned items (including the delivery charge) within 14 days.

Return shipping for unwanted items is at the customers own expense and does not form part of the refund.

 

Incorrect or damaged goods

If you have received an incorrect item or an item is damaged please inform our sales department by emailing katie@baileylaine.com within 14 days of receiving your delivery.
We will then despatch a returns label for you to send the items back.

Return the goods with a copy of your original delivery note and a completed Returns Form advising if a refund or replacement is required.

Once received by Bailey Laine, the returned goods will be inspected.

If a replacement is required this will be despatched within a few days of Bailey Laine receiving the original item back.

If a refund is required then the original order value of the goods (including delivery charge) will be refunded within 14 days.

Please note: We cannot accept responsibility for returned items that do not reach Bailey Laine. We advise that all returns are made using a reputable company where the return parcel can be tracked.